Security and Privacy

OUR SECURITY POLICY

There is nothing more important to us than your own online security. So at PowerDirect.co.uk, we guarantee that every order you make on our website is safe and secure. We make every effort to ensure your transactions are safe and your personal information is secure.

We use the latest SSL security systems to make our website safe and secure – any personal information you enter including your name, address and credit/debit card details are all securely encrypted before transmission. That means any data passed between your computer and us cannot be read by hackers, spammers, fraudsters or any other known cyber threat.

By using Sage Pay, you are ensuring that your card details are not compromised. Every transaction is encrypted to the highest global standards. Their secure systems are scanned and audited regularly by one of the world’s leading Qualified Security Assessors so that you can be confident about the security of your online payments.

Sage Pay also automatically provide us with their latest fraud prevention tools – so if your card has been compromised somewhere else, or someone other than you are trying to use your card to make a purchase, we have the security tools to help prevent such illegal transactions going through our website.

Transaction Security

All transaction information passed between our website and Sage Pay’s systems is encrypted using the latest 128-bit SSL certificates. No cardholder information is ever passed unencrypted. You can be assured that none of your card details can be examined, used or modified by any third parties attempting to gain access to your information.

Encryption and Data Storage

Once your card details are on Sage Pay’s systems, all sensitive data is secured using the internationally recognised 256-bit encryption standards used by the US government. The data held is extremely secure and is audited by the banks and banking authorities to ensure it remains so.

System Security

Sage Pay’s systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an approved Scanning Vendor (ASV) for the payment card brands. Sage Pay is also audited annualy under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment service provider, which is the highest level of compliance in the World.

MasterCard SecureCode and Verified by VISA

Interactive Media in Retail Group (IMRG)

Powerdirect.co.uk are proud to be members of Interactive Media in Retail Group (IMRG) - the UK’s industry association for e-retail. IMRG is a membership community, comprising retail organisations and enterprises that supply technology and services to facilitate e-retail solutions.

We are  now part of a large community of e-commerce businesses, each bringing its own unique mix of experience and expertise. The role of IMRG is to help share this information and resources to provide retailers with the best chance of success in the world’s most competitive online market.

IMRG has over 1,200 members comprising both large and small retailers as well as solution providers to the industry such as payment processors, logistics companies, platform builders and mobile enablers. IMRG members include some of the following online businesses... John Lewis, Google, Ebay, Tesco, Amazon, IBM, Royal Mail, Barclaycard, O2 and many more.

IDIS Gold Standard

The IDIS Gold Standard represents the optimum level of delivery service available to the online shopper consistent with the products sold by an e-retailer and the individual and specific needs of the shopper for each and every delivery. The IDIS Gold Standard provides significant benefits to all key stakeholder groups.

The IDIS Gold Standard was born out of the realisation that successful first-time delivery can present problems for up to one in five home shopping customers, and that even retailers who respect the existing IDIS Charter may not always be able to satisfy the needs of such people.

The Gold Standard raises the bar, giving e-retailers who have tackled the delivery problem head-on the chance to convey to customers that they offer a delivery capability above and beyond the norm, in line best practice for the industry.

IDIS Gold also sets a new target level for delivery excellence for the e-retail market as a whole.

ISIS and Trusted Shops

Consumers can shop online with confidence wherever they see the ISIS/Trusted Shops logo because it certifies that the retailer:

• is registered with the ISIS/Trusted Shops programme and has passed all audit criteria required by ISIS/Trusted Shops;
• has had its website and service reviewed and monitored by ISIS / Trusted Shops;
• offers a buyer protection scheme to the consumer.

YOUR PRIVACY

PowerDirect.co.uk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with our privacy statement.

This privacy policy sets out how PowerDirect.co.uk uses and protects any information we collect about you when using this website.

What information do we collect?

When using this website, we may collect the following personal information from you:

• Your name and postal address
• Your email address
• Your contact phone numbers
• Other information relevant to completing a sale or customer surveys/competitions and memberships.

What do we use your information for?

We collect personal information primarily to complete your transactions with us including purchases, offers, customer surveys and competitions as well as providing you customer support and an enhanced shopping experience.

To process transactions. Your personal information will not be sold, transferred, or passed to any other company without your consent other than for the express purpose of delivering or completing the purchased product or services requested by the customer.

To personalise your shopping experience on our website. Your information helps to better respond to your individual needs.

To improve our website. We continually strive to improve our website and our offerings based on the information and feedback we receive from you.

To improve customer service. Your information helps us to respond more effectively to your customer service requests and support needs.

To send periodic offers. The email address and contact details you provide on the website may be used to send you periodic and exclusive offers and services as well as occasional company news, updates and related product or service information. You have the option to simply unsubscribe to these communications by notifying us by email.

To administer a competition, survey, promotion, feedback or any other feature on this website

Do we disclose any information to third parties?

We do not trade, sell or otherwise transfer any of your personally identifiable information to third parties. This does not include trusted partner companies who assist us in operating our website, conducting our business, or servicing your transaction or product and services, so long as those parties agree to keep the information confidential.

Third Party Links

Occasionally at our discretion, we may include third party offers, products or services on our website. These third party companies will operate their own separate and independent privacy and security policies.

Other Information

We comply and are registered under the Data Protection Act 1998. You may request details of the personal information we hold about you for a small fee of £12.50 to cover our administrative and postage costs. If you would like a copy of the information, please write to: PowerDirect.co.uk, Trinity Retail Park, St Peters Way, Bolton, BL2 2HY

By using our site, you consent to our privacy policy.

We may change this policy from time to time by updating this page. You should check this page regularly for any changes and updates. This policy is effective from 1st January 2011.

COOKIES

Please see our dedicated Cookie page for more information on what Cookies are and how we use them.