You have no items in your shopping cart.

Delivery

FREE STANDARD HOME DELIVERY (Mainland England and Wales) when you place your order online.
  • FREE STANDARD HOME DELIVERY on most purchases when you place your order online at PowerDirect.co.uk.
  • Simply select STANDARD DELIVERY at the checkout to qualify for Free Delivery.
  • Standard Delivery for most items (excluding Major Kitchen Appliances and Televisions (normally up to 40") is 3 – 5 working days for items that are in stock.
  • Standard Delivery for Major Kitchen Appliances and Large Screen Televisions (43” and above) is 5 – 7 working days for items that are in stock.
  • Our Standard delivery is an ALL DAY delivery service normally between the hours of 8am - 6pm. You or someone responsible is required to be available at the delivery address to accept and sign for the delivery.
  • Special Order items listed on our website  – These are ordered directly from our suppliers upon receipt of your order (see below for dispatch timescales)
 
AVAILABILITY of Special Order Items (Normally Dispatched within 7 - 10 Working Days)
  • Special Orders are items which we do not carry in stock and are are specially ordered for you from our suppliers upon receipt of your order.
  • You can check stock availability on the main product page for any items listed as "Special Orders".
  • Please allow 7 - 10 working days for dispatch (subject to stock availability from our suppliers) of all SPECIAL ORDER items listed on our website.
  • Should there be any delay in dispatch due to stock availability from our suppliers - we will notify you as soon as we have the information.
  • Important information regarding Special Orders: We aim to complete ALL orders within a maximum of 30 days. We will hold all special orders on our systems for 30 days (unless we have a confirmed delivery date or you tell us to do otherwise) after which we reserve the right to cancel your order and refund your credit/debit card. We will email you a confirmation when this is done. Should you wish to do so, you can re-order your item again either over the phone or on-line. 

Exclusions to our Free Standard delivery service:  Due to additinal costs involved, our Free Standard Delivery excludes:
  • All mainland Scotland and Scottish Highland Deliveries.
  • OFFSHORE deliveries including but not limited to Northern Ireland, Isle of Man and Isles of Scilly and Islands of Scotland
  • Orders placed over the PHONE or in one of our STORES incur our standard delivery costs (which we will quote you when you pace your order)
  • We are happy to quote you our delivery costs to the areas not covered by our Free Standard Delivery service.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

CLICK and COLLECT FROM OUR STORES
You can now order your item online or over the phone and arrange to collect from one of our Electrical Superstores.
Simply select “Click & Collect” and your choice of our Electrical Superstore during the check out process.
 
Power Electrical Superstores: All conveniently located near major motorway networks and roads for easy access.
  • DONCASTER: Danum Retail Park, York Road, Doncaster, DN5 8PT
  • WETHERBY: Thorp Arch Retail Park, Wetherby, LS23 7BJ
  • LEEDS: Unit 8 Overland Park, Birstall, Leeds, LS27 7FE

Your Click & Collect
You will be emailed a “Click & Collect” confirmation by our sales office once your order has been processed and confirmed.
Please contact the store directly to ensure the product ordered is available for collection before travelling.
You will need to take along the following documents as proof of ID:
  • Copy of your order confirmation email.
  • The credit or debit card you used to make the purchase.
  • Proof of your address like a current utility bill or bank statement.
We recommend that you have all major appliances and large screen Televisions delivered using our professional delivery service. In addition to arranging delivery, our stores can also arrange optional installation services as well as removal of your old appliance for recycling.
IMPORTANT: Please check and inspect your packaging and goods before signing / collecting your goods as we are not liable for any transit damage that may occur to your purchase after collection.
 -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

DELIVERY OF SMALL ITEMS & TELEVISIONS up to 40”
  • Most items like DVD, Blu-Ray, Digital Recorders, Portable Audio, Hi-Fi Systems and Separates, Cameras and Camcorders, General Accessories, Vacuum Cleaners, Microwave Ovens, Small Appliances and Televisions (normally up to 40”) are delivered by one of our approved Parcel Carriers OR Royal Mail.
  • Standard Delivery is normally Monday – Friday between 8am to 7pm.
  • We will normally deliver multiple item orders together however in certain instances we may decide to deliver items individually.
  • Standard Delivery (Mon – Fri): FREE when you place your order online (Delivered within 3 – 5 Working Days for items in stock)
  • Next-Day Delivery Option (Mon – Fri): + £6.50
  • AM/PM Delivery Option (Mon – Fri): + £10.00
  • Saturday Delivery Option: + £15.00
  • Scottish Highlands and Islands: + £10.00   (Postcodes: IV, HS, KA27 – 28, KW, PA20 – 78, PH17 – 50, ZE)
  • Northern Ireland (BT), Isle of Man (IM) and Isles of Scilly (TR21-25): + £15
  • Please Note: Deliveries to remote areas including but not limited to Scotland, Scottish Highlands and Islands, Northern Ireland and other offshore locations may take longer than the timescales indicated.
 
Delivery of Your Parcel
  • Your order will be delivered by one of our authorised Parcel Carriers. We will only deliver goods to the address on the order.
  • All items delivered will require you or someone responsible to sign for the delivery.
  • If you are not in, you will be carded – please follow instructions on the card to either re-arrange your delivery or arrange a collection from your local depot. You must do this promptly within 5 working days from being carded after which our delivery company will return all non-delivered items back to us.
Signing for your Parcel
  • You (or someone responsible) are required to inspect and sign for your order at your doorstep.
  • It is importnat that you inspect your goods and packaging immediately upon delivery.
  • Any damage to the packaging or product must be notified to our customer services team (by email) within 48 HOURS from delivery. 
  • Missing or incorrect items or any other anomalies with your order must be notified to our customer services team (by email) within 48 HOURS from delivery. 
  • We also recommend that you plug in and test your product as soon as you can as any manufacturer faults or defects must be reported to us within 30 days from purchase for an exchange (subject to the fault being verified). Please see full details in our faults and repairs section of our website.
  • IMPORTANT: Please open all packaging carefully - we recommend that you retain the original box and packaging for a minimum period of 12 months should you need to return item back to us for any reason (inc servicing, exchanes and cancellations).
 -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

DELIVERY OF MAJOR KITCHEN APPLIANCES and TVs above 40" Screen
  • Major Kitchen Appliances and Large Screen TVs are delivered to your home by one of our Specialist Home Delivery Companies.
  • Our Standard FREE Home Delivery Service is to most UK mainland Addresses in ENGLAND and WALES only.
  • Scotland and Offshore Addresses incur a surcharge due to additional costs of delivery.
  • Please allow 5 - 7 working days (UK Mainland Addresses) for items in stock.
  • Special Order Items: Please allow 7 - 15 working days for dispatch for most orders however this is subject to availability from our suppliers.
  • Each delivery is individually routed and planned - it is your responsibilty to ensure that someone is available to check, inspect and sign for the order on the given delivery date.
  • It is your responsibility to ensure that you have accessible passage / space / doorways / gates and other openings to allow easy delivery and access for your chosen appliance. Bulky items like Range Cookers and American Fridge Freezers wont fit through standard width doorways, they typically require larger openings (like double patio style doors). Please call us if this affects your order as undelivered / failed deliveries caused by this problem will incur re-delivery / return charges.
 
Our FREE STANDARD Home Delivery Service (England & Wales):  
  • To keep our prices competitive, our Standard Home Delivery of your Kitchen Appliance and Large Screen TVs (above 40") is made by ONE MAN ONLY to your front door threshold.
  • We will email you confirmation that your order has been picked and dispatched. We are unable to make any further amendments, changes, or cancellation/s to your order once it has been picked and dispatched.
  • The Delivery team will contact you by phone or email (normally within 2 - 3 working days from dispatch) to confirm the earliest available delivery date for your postcode area.
  • Our Standard Home delivery service is an ALL DAY SERVICE between the hours of 7am and 8pm (MON - FRI only)
  • Please ensure that you (or someone responsible) are available on the given delivery date to sign for and accept your delivery to avoid any failed / return / re-delivery costs.
  • We only deliver to GROUND FLOOR properties only (without any steps / stairs or obstructions) - our driver will wheel the appliance from the delivery vehicle to your front door / threshold where you will be required to check, inspect and sign for your order. 
For your additional convenience and protection, we highly recommend you select one of our upgraded PREMIUM Delivery Services 

PREMIUM 1-MAN SERVICE + £10 (To Upgrade: Click here)
In addition to our STANDARD Home Delivery, our driver will:
  • Unpack and inspect your item/s with you before you sign for and accept the delivery.
  • Help and assist you to take your Appliance to your kitchen or utility room (Ground Floor Only)
  • Communicate with our Customer Service team and help resolve any issues over damage / errors / anomolies with your order.
 
PREMIUM 2-MAN DELIVERY SERVICE: + £20 (To Upgrade: Click here)
We highly recommend this service for:
- If you have steps or stairways to your front door or room of choice.
- Particularly for extra bulky items like Range Cookers and American Fridge Freezers or extra large Appliances where a door step delivery would be inconvenient to you.
- Our 2-MAN team will:
  • Deliver your Appliance your home address.
  • Take it inside your house to an unobstructed room of your choice.
  • Unpack and inspect the product with you before you sign for and accept the delivery.
  • Position the product as required in your kitchen or utility or garage.
  • Remove all packaging and rubbish from your property for recycling.
  • Communicate with our Customer Services team and help resolve any issues over damage / errors / anomolies with your order.
 
DELIVERY SURCHARGES applies to all deliveries below
  • Lower Scotland Zone 1 (Mon – Fri): + £29.00 (Postcodes: DG, EH, G, KA, ML, TD)
  • Upper Scotland and Scottish Highlands Zone 2 (Mon – Fri): + £49.00 (Postcodes: AB, DD, FK, KW, KY, IV, PA, PH )
  • Scottish Islands: By Quotation Only 
  • Northern Ireland, Isle of Wight & Isle of Man: By Quotation Only. (Postcodes includes: BT, GY, IM, PO30-41)
  • Non Ground Floor Deliveries: By Quotation Only
  • Collection & Recycling: £25 (For a small fee our home delivery team can collect and recycle your old kitchen appliance or TV when they deliver your new one All we ask is that you have it disconnected before we arrive). You will need to:
  1. Make sure your old Appliance is empty and safely disconnected and outside your property when we arrive.
  2. If the collection is for a fridge or freezer make sure it is fully defrosted.
  3. Gas and dual fuel cookers must be disconnected by a CORGI approved engineer.
  4. Mains wired Electric Cookers should only be disconnected by a qualified electrician.

 
Direct Home Delivery Service
  • Some Appliances will be ordered and delivered direct to your home by our suppliers.
  • Our supplier/s will contact you directly to arrange a suitable delivery date.
  • Please Note: Deliveries to remote areas including but not limited to Scotland, Scottish Highlands and Islands, Northern Ireland and other offshore locations may take longer – please allow up to 10 working days for stock items.
 
Accepting Delivery of Your Appliance / Large Screen Television - IMPORTANT
  • After dispatch of your order, our specialist delivery team will contact you and notify you of a confirmed delivery day.
  • On day of delivery, the delivery team will either contact you first thing in morning or en-route to give you an estimated delivery window.
  • If you have chosen for us to collect your old Appliance or TV for recycling please ensure it is disconnected and safe for picking up
  • Deliveries must be signed for by yourself or someone responsible to sign and accept the goods.
  • Once delivery day is agreed, please ensure that you or someone responsible are available on the delivery day to accept and sign for the delivery to avoid any failed / return and any re-delivery charges. 
  • Important: Please inspect goods and packaging on delivery before signing and accepting your order.
  • If you have chosen our Standard Delivery - our drivers will deliver your Appliance or Large screen TV to your front door and will allow you time and opportunity to inspect the packaging and the contents. We recommend that you unpack and inspect your goods before you sign for and accept them. 
  • If you chosen one of our Premium Delivery Upgrades that includes an unpack and check option - our drivers will unpack and check the appliance with you at time of delivery before you sign and accept the goods. 
  • Any damage to the Appliance or its Packaging must be noted on the delivery note and you must contact our Customer Services team (by email) within 48 hours. We recommend that you do not accept delivery of any damaged item but contact our Customer Services team immediately (whilst the delivery team are still with you) by phone on 08444 818830 to arrange a replacement. We are unable to accept any claims for damage or loss once you have accepted and signed for the goods “received in good condition”. 
  • Despite our best efforts, occassionally there will be circumstances which may cause a delay to your delivery, Things such as traffic accidents, vehicle breakdowns, extreme weather, or just plain human error. We stronly advice our customers not to book kitchen fitters and / or any other installers until you have received and inspected the goods.
 
Risks and Claims

 

  • Damages: We recommend that you inspect and check your goods and packaging before signing and accepting your delivery. If you discover any damage, you can either reject the delivery OR you must make a note of such on the carriers consignment/delivery note before you sign for and accept the goods. Please notify us in writing immediately or no later than 2 days from delivery as we are unable to accpet any claims after that . We are unable to accept any liability for damage or loss once you have signed for and accepted the items as signed for "in good condition".
  • Shortages and Anomalies: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note before you sign for the goods. Any shortages or any other anomalies with your order must be notified to us in writing immediately or no later than 2 days from delivery.
  • Incorrect Delivery: If we supplied you with a product other than the one ordered, it is your responsibility to notify us of any incorrect goods supplied within 2 days from delivery after which you will have deemed to have accepted the goods. We will be happy to collect and exchange for the correct model provided the returned item is complete and as new with box and packaging.
  • Goods Lost in Transit: Once we have given you a dispatch and expected delivery date, it is your responsibility to notify us of undelivered goods within 2 days from the expected delivery date.
  • Non- delivery / Failed Deliveries and Order Cancellations after dispatch: If we are unable to deliver any items due to no fault of our delivery company or us, you will be liable for the delivery costs as well as any return / re-delivery charges. Failed deliveries are classified as but not limited to (a) Nobody in or available to receive delivery, (b) Non-ground floor deliveries, (c) Delivery obstructions and / or restrictive size of gates / doors and other openings (d) Refused and rejected deliveries (e) Order cancellations after dispatch. Typical cost of a one-way delivery start from £10 for a small item and £49.50 + Vat for a standard kitchen appliance. Bulkier items like American Fridge Freezers and Range Cookers and extra-large Televisions can cost above £100 + Vat.
  • Our Delivery Companies will hold orders for no more than 5 working days - after which if they are unable to deliver to you (due to no fault of us or our delivery company), they will return the goods back to us and any associated delivery / return / re-delivery costs charged to you
  • Damage to your Property: Whilst delivering or removing any appliance from your home, our delivery team will endeavour to take all due care to prevent any damage to your house or its contents. However, please be aware that PowerDirect or any of its delivery contractors cannot accept liability for such damage during the course of completing the delivery unless they have been negligent. 
  • Contacting us:  All risks and claims must be done in writing by emailing us at services@powerdirect.co.uk.
 
The Small Print 
  • All delivery options are subject to availability and working days exclude public holidays.
  • All delivery timescales are approximate only and subject to change - however we will endeavour to keep you notified of any changes wherever possible.
  • On rare occasions, we may need to delivery items outside the published timed windows. We can't guarantee delivery within our usual timescales to remote areas including but not limited to the Scottish Highlands and Scottish Islands as well as Northern Ireland and other offshore areas.
  • We reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.
  • We’re sorry, but we don't deliver to BFPO addresses.
  • It is your responsibility to inspect your goods and packaging at time of delivery and any damage noted on the delivery note.
  • Refused / Non deliveries due to no fault of ours or our delivery company - these will be subject to additional delivery / return / re-delivery charges.
  • We recommend that you download a full copy of our Terms and Conditions for reference.
  • Your statutory rights are not affected by any of our policies and terms and conditions.