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Terms and Conditions
TERMS AND CONDITIONS OF SALE – POWERDIRECT.co.uk
We recommend that you print and keep a copy of these Terms and Conditions for future reference.
1. These Terms and Conditions
1.1 These Terms and Conditions apply to all transactions made on this site whether you are ordering online or by telephone. Please read them carefully. They do not affect your statutory rights.
1.2 Goods purchased in store at PowerDirect prices and offers using our "buy in store" service are subject to our online terms and conditions but exclude the distance selling regulations (See also Term 6.3).
1.3 Please read this document carefully and print it off before placing your order. We reserve the right to change these Terms and Conditions – the Terms published on this website at the time you place your order will apply – you should read them each time you shop with us.
2. Customer Orders
2.1 We will treat each order for goods as an offer by you to purchase the goods subject to these Terms and Conditions.
2.2 All prices and charges on this site and instore are in UK pounds. They include any VAT payable, but exclude delivery charges and any installation or connection charges.
2.3 The total cost of your order will be the price of the products you order, the applicable delivery charge (if any), plus any additional services you choose e.g. installation. All these will be set out clearly in your Shopping Basket before you submit your order.
2.4 Prices, offers and products published on this website are subject to availability and may change before, but not after, we accept your order. If something becomes unavailable we may offer to cancel your order or offer you a suitable alternative.
2.5 Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched, or collected. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail).
2.6 Prices, delivery charges and other services offered on this website http://www.powerDirect.co.uk are exclusive to our online customers and are valid only for orders placed online or over the phone – Different prices, terms, charges for services, availability, delivery times and return policies apply to purchases made in one of our stores.
2.7 From time to time the prices displayed on our website may be different if you are directed to it from a third party website. Purchases at these prices can only be made on our website and by arriving on it through a relevant third party website; these prices will not be available in-store or over the telephone.
2.8 We accept all major credit and debit cards including Visa, MasterCard, Switch, Solo and Electron. You may also pay by cheque or cash although delivery or collection cannot take place until payment has been cleared. We reserve the right to make a card handling administration fee - such fee will be clearly shown before you make a payment.
2.9 When purchasing goods online, you will have an opportunity to check and correct any input errors in your order up until you click the “Payment” button.
2.10 After you submit an order we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in an email acknowledging receipt of your order (Order Acknowledgement). This is just to let you know that we have received your order and one of our agents will be processing it. It does not mean that we have accepted your order - Acceptance of your order will take place when we despatch the goods ordered to you. We may decline all or part of your order for any reason before despatch, in which case we will contact you by email or by phone to tell you so.
2.11 When deciding whether or not to accept your order we may use certain information about you, including any received from our Identity Verification partners. In particular, we may pass your details for them to check against certain public and private databases. This helps to protect you and us against fraudulent transactions.
3. Product Availability and Website Accuracy
3.1 All Orders placed on www.powerdirect.co.uk are subject to stock availability. In some instances, orders will be placed directly with the Manufacturers or Suppliers and will be subject to their availability. Not all stock published on this website is available for purchase at our stores. Some products offered for sale on this website are not carried in stock by us – these are available as special orders from our suppliers and may take up to 28 days for delivery.
3.2 If goods are unavailable for immediate delivery, we will contact you by email or phone to inform you of expected delivery times. You will have the option either to wait for the goods ordered or replace them with alternative goods or cancel your order.
3.3 All goods advertised and sold at www.powerdirect.co.uk are denoted by the Manufacturer's model number and code. Any Images of the products on on the website are for illustrative purposes only. Your goods may differ slightly from the image shown and may not include all the accessories shown in the picture unless stated specifically in the specification of the goods.
3.4 Our intention is that all product specifications, images, descriptions and other information communicated by us should be as accurate and up-to-date as possible. However, occasionally an error may occur (e.g the price or description of a product you have ordered) – in such cases, we have the right to cancel the order at any time before we dispatch the goods (even if you have received your order confirmation email). We will notify you as soon as possible and give you the option to re-submit your order at the correct price, select alternative products or offer you a full refund.
3.5 All colours/finishes in product images shown are for illustration purposes only, and may vary from the real product due to the reproduction limitations of photography, and the limitations of viewing images at web site resolutions.
4. Delivery and Installation
4.1 All prices are exclusive of delivery charges. A charge is made for the delivery of goods. With orders online on www.powerdirect.co.uk , the applicable standard delivery charge is shown in your shopping basket. There are additional charges if you choose a premium delivery service, or if you opt to have your product installed or other services. You will always be able to see all applicable charges before submitting your order.
4.2 All quoted delivery prices are for most UK Mainland addresses. Morning, Saturday and Next Working Day deliveries are optional and will also incur additional charges. We reserve the right to additional delivery surcharges to remote areas including offshore and highland addresses. We will notify you of these charges by phone or email upon receipt of your order.
4.3 Delivery times are calculated in working dates, i.e. Monday to Friday inclusive but excluding bank holidays. If you order after 3.00pm, please calculate your delivery time as if your order had been placed the following working day (including if you are offered our Next Working Day delivery service).
4.4 We will agree with you a suitable delivery day, which will usually be within 2 - 7 working days (unless otherwise specified on the product page) for stocked product lines. Special Order items will take longer to deliver and any delivery timescales we quote are estimates only and subject to product availability from our Suppliers. Delivery times may vary during busy periods and from time to time we may utilize the delivery service of the manufacturer/supplier or a courier specially contracted for the delivery of your goods. We will endeavor to deliver all orders within 28 days from order - If we are unable to complete your order within 28 days, we will offer to cancel the order and refund any monies paid back to the card you used for payment.
4.5 Delivery cannot be guaranteed and any dates we specify for delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.
4.6 If you are unable to accept delivery on the day we have agreed, please notify us as soon as possible and at least 24 hours ahead of the planned delivery day. If you do not notify us within this time and we were unable to deliver the goods to your home on the day that we agreed and scheduled, we reserve the right to charge a second delivery fee.
4.7 Smaller products are generally delivered either by courier or by post. If your product is one which is delivered by courier, you may be given the option of choosing a premium delivery service for a small extra charge during the order process.
4.8 Appliance Delivery Service: Cookers, Fridge/Freezers, Washing Machines, Dryers, Dishwashers and Large Screen Televisions (usually 50" and above) and similar items are generally delivered by our own or a third party Specialist delivery Service. Your order is individually picked and routed - estimated delivery for this service is between 5 – 7 working days subject to the delivery post-code and stock availability. Our standard Appliance Delivery service includes delivery to your front door only (Ground Floor only) with no access restrictions. We offer additional premium services for unpacking, checking and positioning of your Appliance in room of your choice. Call us for a quote for delivery if the appliance is to be delivered where there are access restrictions or the appliance is to be delivered to a non ground floor location. Some extra large and heavy appliances may occur additional delivery charges - we will notify you of these once you have placed your order.
4.9 We will notify you which delivery method we will use after you have placed your order. Very occasionally different products with the same delivery method may be delivered separately.
4.10 All deliveries must be signed for by yourself or someone responsibile authorised by you. If your order us being delivered by one of our National Parcel Carriers and you are out when the courier arrives, the courier will leave a card with a contact number for you to call and re-book your delivery.
4.11 If your order is being delivered by our Specialist Appliance delivery service, your delivery day will have been pre-arranged with you and you or someone responsible will be required to accept and sign for the delivery. Any failed and/or refused deliveries due to no fault of ourselves or our delivery company will be charged to you (including the cost of delivery, return and any re-delivery charges plus any other administration charges that our delivery company may charge us).
4.12 You should examine your goods as soon as reasonably practicable during and after delivery to check for any damage or missing items or parts. When the goods are delivered, we will give you the opportunity to inspect the goods and packaging before accepting the order - you will be presented with a delivery note which will require you to authorize by signature that:
(a) The goods have been delivered and that you have checked that there is no visible damage to the outer packaging; or
(b) The goods have been unpacked, checked and received in good condition; or
(c) The goods or the packaging is damaged, incorrect or there is shortage.
4.13 If a signature has been obtained under clauses 4.12 (a) and 4.12(b) you are deemed to have accepted the goods "received in good condition" and as such we will not be liable for any claims for loss or damage made afterwards.
4.14 If a signature has been obtained under clause 4.12(c) above, you must provide details of the damage to the goods or packaging on the delivery note before accepting or refusing the delivery. You must notify us in writing of the damage or missing parts of the order within 48 hours from delivery or refusal of delivery. We will not be liable for any claims after that time.
4.15 In the unlikely event of any accidental damage being caused to your property by our delivery team, you must inform the delivery team and make a note of it on the delivery note and notify us by phone or email within 24 hours from delivery. Please note that we or our contracted delivery company will not be liable for any damage caused to your property provided we have taken due care during the delivery process.
4.16 All orders requiring installation are subject to charges and availability. Please check prices and availability prior to placing your order.
4.17 Installation/Connection is not available for our online customers as standard, however you may be offered it as part of the order process (depending on your address) when we contact you . It is subject to additional costs and terms and conditions which you must accept before you order. The service includes:
- Your product unpacked and checked.
- Product positioned and set up for you. Your old appliance must be disconnected before we arrive.
- Safe and secure connection to existing supplies.
- Our connection/installation charges are in addition to any delivery charge/s.
4.18 Your old appliance should be safely disconnected prior to our arrival. Gas and dual fuel cookers must be disconnected by a Gas Safe registered engineer and mains wired electric cookers should only be disconnected by an electrically competent person. We are not liable to refund any costs for the delivery and installation services if we have been unable to complete the service due to no fault of ourselves or our delivery team. This includes but not limited to unsafe pipework and fittings or if the appliance does not fit in to the space or if you have not disconnected and removed the original appliance.
5. Recycling & Removal of old Appliances
5.1 Recycling & Removal of your old appliance is not available to order online, however we may offer it to you upon receipt of your product order for a small fee. This is subject to availability and your post-code area.
5.2 If scrap collection is available you will be offered it as part of the order process. IMPORTANT: Your old appliance must be empty. Fridges and freezers must be fully defrosted. Your old appliance should be safely disconnected prior to our arrival.
6. Click and Collect and Store Collections
6.1 Where stated, orders placed online or over the phone can be collected from one of our retail stores, subject to that stores participation and stock availability.
6.2 Once you have been notified that goods are ready for collection, they must be collected within 7 days.
6.3 Orders collected from or items purchased from one of our stores are exempt from the “Distance Selling Regulations”. Normal in-store terms and conditions of sale apply to all such transactions.
7. Cancellations and Returns
7.1 You have the right to cancel your order within 14 days from date of delivery for credit or refund provided that you return the goods as sold in pristine condition in their original packaging with all components and accessories. Goods must be complete, unused, and in ‘as new’ condition; for example, if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in anyway and must be repackaged as received. All accessories supplied with the product must be intact in their own unopened packaging.
7.2 You must notify us in writing (by email, fax or letter) of your intention to return the goods within 14 days from the date of delivery. We reserve the right to reject your claim for return and refund if you have returned your item back to us without notifying us or without a prior written returns authorisation from us.
7.3 You will be responsible for the safe return of the goods including any packaging, carriage and delivery costs.
7.4 Should you exercise your wish to cancel the order under this clause, you will need to return the goods back to us within a reasonable period of time (14 days) after we have authorised you to return the good/s. If we receive goods after that period, we reserve the right to refuse to accept the goods and charge you for our time and cost of returning the good/s back to you.
7.5 When we receive the returned goods, we will inspect them to ensure that they are in pristine and new condition and in their original box and packaging. If goods received are not in their original packaging or you have not taken reasonable care of the goods, we shall charge you a service fee equivalent to any loss we may incur. If the returned goods have missing manuals, accessories, free items or any other components, we will charge you the cost of those missing items. These costs will be deducted from any refund that is due to you. We reserve the right to return goods back to you if they are not in a new and pristine condition or are damaged in any way including the box and packaging – under these circumstances you will be charged for our time to inspect as well as the cost of sending the goods back to you. You will be notified of this by email, phone or letter. These costs will be payable prior to the return of the goods. We reserve the right to dispose of the returned items to recover our costs.
7.6 Where you cancel your order, we will refund the money due to you within 14 days from the return of the item back to us. For a full refund, the returned good/s must be as new and in pristine condition (as supplied) in their original unopened and undamaged packaging i.e we must be able to resell the item at its original selling price without incurring any losses due to the condition of the returned item.
7.7 You have the right to cancel your order before we have dispatched it to you for a full refund. Should you cancel your order once goods have been dispatched for delivery, then you will be liable for our delivery costs for the return of the goods back to us. This will be deducted from the refund due to you. Refused deliveries or instances where we have been unable to deliver (due to no fault of us our our contracted delivery company) are treated as customer returns and we reserve the right to make a charge for our costs incurred. This includes but not limited to additional charges for re-delivery of your order or our delivery costs deducted from any refund due to you.
7.8 These terms apply only to goods purchased online or over the phone from PowerDirect.co.uk. For goods bought in-store or purchased using our click and collect service or call and collect service, you can cancel the order within 7 days of purchase subject to a minimum 15% handling fee which will be deducted from your refund or credit along with any other associated delivery or collection charges. You will be responsible for the safe return of the goods back to the store you purchased or collected the goods from. Returned goods must be unopened, unused and in pristine “as new” condition in their original box and packaging. Further charges will apply if goods are deemed not to be in a pristine “as new” condition (i.e opened boxes) or have missing accessories, remotes, manuals and any other components. You will be unable to cancel your order for goods specifically ordered for you from our suppliers.
7.9 We are unable to accept the return of the following goods:
(a) Television stands, pre-recorded videotapes, DVDs, CDs, Minidisks, games, software, and any personal hygiene products which have been opened from their original packaging;
(b) Goods specially ordered to the customer’s specification;
(c) Goods with contract services that have been connected, e.g. mobile phones.
(d) Goods purchased or collected in-store which have ben specifically ordered for you from our suppliers.
7.10 We will refund any monies owed to you within 14 days from when you cancel your order (where goods have not been dispatched) or from the date when we receive your item back (where goods have been dispatched). All refunds are made back to the same payment method used for making the initial purchase i.e if you have paid by card, the refund will be made back to the same card you had used to pay for the goods.
8. Faulty Goods
8.1 All goods supplied are covered by the terms and conditions of the Manufacturer’s guarantee for a minimum period of 12 months. This guarantee specifically excludes faults caused by accident, neglect, misuse or normal wear and tear and routine maintenance.
8.2 If you suspect that your goods have developed a fault, first check that the problem is not something like a blown fuse or a disconnected cable. Check the manufacturer’s manual, specifically the fault finding/troubleshooting section to see whether you can resolve the problem yourself. Also locate the manufacturer’s helpline number and call to find out if the manufacturer has its own repair procedure.
8.3 If your goods are faulty and covered by the manufacturer’s warranty, please refer to the “faults” section of our website for details of how to make your claim. Apart from products where the Manufacturers cover the cost of callout within their product guarantee (generally for most major kitchen appliances and large screen televisions i.e screen sizes over 32"), you will be responsible for the cost and safe return of the faulty item back to us or the manufacturer's own service facilities where they may be.
8.4 For products covered by the manufacturer's in home service, an engineer may be called to visit you to repair, collect for repair or arrange for an exchange of a faulty item under warranty. This will be free unless the engineer cannot find a fault with the goods, in which case you will be liable for the costs of the call-out and their costs incurred. Goods returned to us or to the manufacturer under warranty will also be subject to a “no fault found” charge to cover the costs of an inspection if they are subsequently found to be “not faulty”. All under warranty requests and returns are booked subject to this clause.
8.5 For faults arising within 30 days from purchase, you have the option to return the goods back to us for an exchange or cancellation. In all cases we reserve the right to inspect the product and verify the fault either before authorising the return or when we have received your item back at our returns department. To qualify for a refund or exchange the product must be:
(a) In otherwise in ‘as new’ and undamaged condition:
(b) Complete with any accessories and free gifts offered with it; and
(c) Complete with the original box and packaging (excludes major kitchen appliances)
8.6 Items sold on this website and in our stores are generally intended for normal domestic and consumer use and not for resale or commercial use. Manufacturer's guarantee for consumer products do not cover the use of those products in a commercial or business environment.
8.7 Wherever possible, we recommed that you retain your original box and packaging for any return that you may have to do during the period of the Manufacturer's guarantee.
9.1 We and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website.
9.2 You may only use the material contained on this website for your own personal and non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
9.3 You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
9.4 The website may contain links to other websites unrelated to us. We are not responsible for the content or practices of these websites.
10. Data Protection
10.1 Your privacy is important to us. We will always comply with the Data Protection Act.
10.2 We follow strict security procedures in the storage and disclosure of information. Under the Data Protection Act, you have the right to see any data that we hold about you.
11.1 These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
11.2 Sometimes, there may be things that are beyond our control that mean that we may be delayed in or prevented from delivering your goods. These might include accidents, breakdowns, fire, flood, storm, snow, acts of God, war, riot, civil commotion or malicious damage. In such instances, we cannot be held responsible for the delay or failure of the delivery of your goods.
11.3 These terms and Conditions sets out everything we’ve agreed about your transaction including delivery of your goods and supercedes any previous agreement we might have discussed or entered in relation to the transaction.
11.4 This contract is between Power EC Limited and you the customer. Accordingly, nobody else has any rights under this contract to enforce the terms of this contract.
11.6 This website is operated by Power EC Limited, which has its registered office at Thorp Arch Retail Park, Wetherby, LS23 7FE. We are registered in England - Company number 03931017. Our VAT Number is 946 3022 33.
These terms and conditions do not effect your statutory rights.
Power EC Limited